Reflective Dawn Counselling

ONLINE COUNSELLING IN COLLIERS WOOD & SOUTH WEST LONDON

CONTACT ME BY EMAIL

Welcome to

Reflective Dawn Counselling

Beatrice Norville - Counsellor for adults, adolescents, families, couples, teenagers and children in Colliers Wood, South West London

Welcome, and thank you for visiting

Reflective Dawn Counselling

My name is Beatrice. You can call me Bea.

I know how it feels to be down, to not know where to turn, feel there's no way out, to be trapped, fearful, panicked, to be isolated and feel alone... you don't have to go through what you're going through on your own.

Are you struggling to cope in a relationship?

Is your past haunting you or are you fearful and worried about your future?

Are you feeling down, stressed out or crippled by indecision?

Are you not sure about what you want out of life?

Or perhaps you just need someone to talk to who will listen unconditionally...

A counsellor may be able to help you...

Not everyone is blessed with the ability to be strong and resilient during all major life crises. We can all benefit from professional help during a crisis in our life. Seeking help from a counsellor doesn’t mean you are weak. Actually, reaching out for help shows that you are wise enough to understand something is wrong and can take bold steps to overcome it.

My logo is an Adinkra symbol from Ghana, West Africa. The symbol combines two separate Adinkra symbols, the 'Morning Star' which can mean a new start to the day, placed inside the wheel, representing rotation or independent movement. "Sesa wo suban" literally means change or transform your character or "Sesa woruban" means change your life - it is a symbol representing life transformation.

If you are looking for a counsellor whether for your family, your relationship, yourself, your child or a young person in Colliers Wood, South West London, please do get in touch by phone or by email. I look forward to hearing from you.

My therapy rooms are located in Colliers Wood, within easy reach of Tooting, Balham, Wandsworth, Wimbledon, Earlsfield, Mitcham, Streatham and Merton.

My counselling experience

I am a qualified counsellor experienced in helping clients, couples and families who have experienced difficulties with:

  • Stress
  • Relationships
  • Panic Attacks
  • Anxiety
  • Bereavement
  • Self Harm
  • Depression, and Identity issues

I am also an experienced school counsellor, providing play therapy and school based counselling to children in primary schools and teenagers in secondary schools in Tooting Broadway, Tooting Bec and Balham. Please see my Children and Young People page for more information on how I work and what I offer as a Child Counsellor and School Counsellor.

What can I do for you?

I am committed to providing counselling for couples, families, adults, teenagers and play therapy for children in a safe, confidential and non-judgemental environment.


I work with all ages on an open-ended basis or for an agreed time period, with the aim of enabling you to enhance your life and to live it more fully.


I believe I can help you to gain some understanding of your issues. I will walk alongside you through any painful or confusing struggles you are having and help you through them with a view to you being able to cope independently. By offering empathy and seeking clarity in a therapeutic relationship striving towards trust and transparency, I hope you will discover that you have what you need to survive, to accept yourself, be clearer about where you are in life and be a step closer to being the person you wish to be.


From the exploration of your thoughts and feelings we can work through what options you have open to you to consider any actions and how you wish to take things forward.

My qualifications

  • PGDip Systemic Family Practice (CYP-IAPT), King's College London


  • BA (Hons) in Person Centred Counselling - Middlesex University


  • Diploma in Person Centred Counselling - Metanoia Institute, accredited by BACP


  • CPCAB Level 4 Certificate in Counselling Children - Place2Be


  • Child and Parent Relationship Therapy - Roehampton University

I am an Accredited Registered Member of the British Association of Counselling and Psychotherapy (BACP) and abide by their ethical framework.

As a qualified, registered and Accredited counsellor, my work is professionally and regularly supervised by an experienced supervisor and is covered by professional indemnity insurance.

I am a member of the Black and Asian Therapist Network.

"Initially, I was very afraid to start therapy. Beatrice quickly eliminated all the anxiety I had around starting therapy. Her office was always comfortable, and she made me feel very welcome. As I got deeper in to my journey, I appreciated Bea even more as she always so understanding and allowed me to speak, heal and grow at my own pace. She was always so empathetic and I never felt unheard or misunderstood. It was always so easy to open up to her. Bea has really helped me to connect the dots in my life and the way she does it is incredible. Her timing is perfect she knows wen to make you laugh and when it's time to cry and sometimes both. I am really grateful for her help. I can honestly say therapy with Bea has changed my life for the better. I have learnt so much and I have grown a lot. I recommend Bea to everyone I speak to. I honestly do not believe my journey would have been the same with a different therapist. Thank you Beatrice for all your support."

“Seeing Beatrice helped me to not overthink situations that I have no control over. Instead I will just analyse situations and think I have no control over it so let me just move on."

Young person, 13 years old

"My daughter saw Beatrice for a couple of months whilst experiencing bullying and anxiety at school. The sessions helped her to make sense of what she was experiencing and to develop strategies to deal with the issues going forward."

Parent of young person, aged 13

"From my initial phone consultation through to my final session, Beatrice's empathetic and open-minded approach put me at ease. Her counselling sessions provided me with a safe and non-judgemental environment where I could work through my anxieties, and she has helped me increase my confidence and manage major changes in my life. I would highly recommend Beatrice to anyone seeking a compassionate person-centred counsellor."

"Bea provided me with a calm and safe environment where I could explore and address my issues at my own pace. I was met with understanding, open-mindedness and respect. I have found the whole experience invaluable and would highly recommend her to anyone seeking help."

"I found Beatrice helped me through a hard time and over the weeks I learnt to trust my gut feelings in difficult situations. Beatrice guided me by asking questions about my thoughts and feelings and I now feel in a much better and happier place."

Young person, aged 14

"When I signed my daughter up for a weekly counselling session with Beatrice, what I wanted most was for my daughter to know she had a safe place to go each week - a place where she would not be judged and a place where she could explore her feelings in a calm, confidential and objective way. My hopes for my daughter were more than realised. I am extremely grateful to Beatrice for giving my daughter the lifeline she needed at the time and I would highly recommend Beatrice to any teenager needing a bit of an emotional boost."

Mother of young person, aged 14

©2022 Beatrice Norville

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Reflective Dawn Counselling

What informaton is stored

During the enquiry process, your name and email address is captured on the contact form. Your phone number is captured on my mobile phone. This information is solely used to return contact as requested.


During the referral process, the following information is collected about you:

  • Full names of enquirer, child, parents or carers and other significant family members
  • Date of birth
  • Address, telephone numbers and email addresses
  • GP and school contact details
  • Reasons for seeking counselling or therapy
  • Family history
  • Experiences of school, work, family and social interactions and relevant medical information
  • Support networks, strengths and interests


Records of initial meetings, therapy sessions and review meetings including dates, times and a brief overview of content are also stored.

Why this information is stored

The General Data Protection Regulations (GDPR) define specific legal bases for storing information. Several of these apply to the information which we store about our clients and their families:

  • I ask clients and/or parents to consent to us storing and using this information
  • I only store information which I need to provide the therapy which you have asked me for
  • In some cases, I need to use the information I have collected in order to protect vulnerable children and young people (Safeguarding)

How information is stored and used

Beatrice Norville keeps electronic records which is stored on passcode, pattern or fingerprint protected smartphone. Electronic records are stored on the password protected tablet and is then accessed via password protected software.

Records are kept to help Beatrice Norville in her work with you. They also help to check that I am offering a good quality service and that my work is effective. I keep a brief written record of each session with you and keep any correspondence (for example emails and text messages) sent or received in relation to our work.

Any written records (for example, signed agreements) are stored securely in a locked cabinet.

I will securely dispose of all records 3 years after your therapy ends in line with my Professional Indemnity insurance policy.

  • Your address, phone number, or email address may be used to contact you in relation to your therapy. During the referral process, you will be asked to confirm the best ways to contact you, including whether to contact young people directly, parents or carers.

Confidentiality

I will not usually tell anyone anything that happens in therapy unless you/parents and carers explicitly asks for information to be shared. As required by my professional membership and ethical practice, I receive supervision which is also kept confidential.

Clients have the right to share whatever they like from their experience of therapy with anyone they choose. I encourage parents/carers not to ask children what they have done or talked about in therapy.

I offer regular review meeting to parents/carers, and we will discuss these in advance with the child or young person and agree what information I will share.

There are some situations where I may pass on information without a client's agreement. These are:

When I am concerned that a client, child, young person or someone else is at serious risk of harm if I do not pass on information.

When I have information relating to acts or potential acts of terrorism or money laundering - I am legally obliged to report this.

If at all possible, I will discuss my concerns with the client first and come to an agreement about what is best to do. I will tell the client what information I am going to share and who I am going to share it with. If the client is under 18, I will also discuss the situation with parents/careers before sharing information, as long as it is safe to do so.

If I am working with a child or young person in a school setting, I will share this information in accordance with that school's safeguarding policy.

  • If I need to share information without the client's or family's consent, I will consult my supervisor before taking action, unless waiting to do this would increase the risk. I will write down what information has been shared and why I breached confidentiality.

Access to records

You have the right to see records that are kept about you.

If you would like to do this, please ask. I will explain anything in a record that is unclear. You have the right to correct any part of a record that you believe is wrong.

Information stored about children belongs to the child, and young people have the right to ask to see their own records. If younger children want to see their records, their parents can request this on their behalf. I then have a legal obligation to consider whether it is in the child's interest to release this information to their parent.

  • Parents have the right to ask to see information which is stored about them, for example records of meetings where they were present.

Monitoring and evaluation

Some work may be evaluated to ensure that services delivered are effective, to enable professional growth and improve my practice and to help me plan and develop my service.

  • I don't want to ask clients to fill in lots of forms or take time out of your therapy sessions, so sometimes I use a holistic approach to monitoring and evaluation. This means I may record your comments in relation to your experience of therapy and its effects. If using end of therapy comments for marketing purposes, I request your explicit written consent and it is published anonymously to ensure individual clients cannot be identified.

Clients' written and creative art work

In private practice, I provide storage for art and craft work clients create during therapy sessions. At the end of therapy, you can decide whether to take your creation(s) home or whether you would prefer me to destroy it for you.

If I lose contact with a client before the planned end of their therapy, I store the art work for up to 3 months, during which time you can arrange to come and collect it. After 3 months any work which has not been collected will be disposed of.

  • Provision of storage of art work in schools is dependent on the available facilities and will be discussed with individual children and young people.